Dental Patient Office Policies
We truly appreciate you entrusting us with your dental health. We pride ourselves on delivering the highest level of quality care and service to our patients.
To achieve our goals, we have outlined specific cancellation and financial policies.
It is important that you know and understand these policies so we can serve you and all our patients to the best of our ability.
An appointment in our office is reserved specifically for you with the doctor or hygienist. To give full attention to you, we do not "double book" our schedule.
We also leave room in our schedule for "emergency" patients who have urgent needs. Leaving this open space will create minimal impact on patients who have reserved an appointment.
We understand in these difficult economic times you have a commitment to your employer. However, we ask that you make arrangements with them in order to keep your scheduled appointment.
This is a dental practice that honors the commitment of a scheduled appointment. If we feel we are running behind, we value your time and try to contact you of our delay.
- If you are unable to make your reserved time, we ask you to call our office during business hours at least 24 hours in advance. If you have crown and bridge work scheduled we require 72 hours notice to fill 3-hour appointments.
- A "no-show" appointment is one where the patient does not call our office or leave a message in accordance with the above guideline.
- On the first cancellation without notice or no-show appointment you will be charged a cancellation fee of $30 per hour.
- After two no-show appointments, you may be dismissed from the practice.
- If you are running late for an appointment, we ask that you call us to keep us informed. This will allow our schedule to flow as smoothly as possible. We will do all we can to adjust our schedule to get you in for your scheduled treatment.
We will gladly submit your insurance claims to your insurance company as a courtesy to you. Your insurance policy is a contract between you, your employer, and your insurance company. It is the responsibility of the patient to notify this office of any changes to name, address, phone number and employer. If insurance has changed, it is the responsibility of the patient to present the new insurance card and information at the time of visit.
Payment is required at the time of service for all charges not covered by your insurance company, including co-pay and deductibles.